New Telephone consultation guidelines:

Dear Patients, as we navigate the new Medicare requirements for all patients consent to bulk bill,

you will need to complete a consent on your phone after every telephone consult you have with a GP at our practice in order for the GP to bulk bill you. This consent can come through via email or SMS; This consent must be completed or doctors cannot bulk bill your consultation and may not be able to do telephone consultations with you in the future.

Don't hesitate to ask reception staff for support if you cannot complete consent on your phone, we are more than happy to help.

Kind Regards,
Trinity Medical Centre​​

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BULK BILLING

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From the 1st of November 2025 Trinity Medical Centre will be a bulk billing practice for all patients who hold a current Medicare Card. Call the surgery to make an appointment on 82581677.

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Please Note: Procedures and any visits not on the Governments eligible services list will continue to attract a gap payment due to the additional time, equipment and resources provided. Ask our reception staff when booking your appointment if your visit type will attract a gap.

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Important Notice:​​​​

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Dr Anjani Prasad has returned to work, face to face on Thursday afternoons and available for telephone consults other times of the week. Check with reception staff for her next available appointment.

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Its DRY July -  Health Awareness

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"Dry July is a fundraiser that encourages you to go alcohol-free in July to raise funds for people affected by cancer.

The funds you raise as part of your Dry July will provide invaluable services for cancer patients, their families and carers – whether it’s a lift to a life-saving appointment, guidance from a specialist nurse, connection to an informative voice, access to therapy programs or a bed close to treatment.

Having a month off alcohol also has great health benefits, such as sleeping better, having more energy and of course, no hangovers! So you're not only helping others, you're helping yourself. It's a win-win!"

 

https://www.dryjuly.com/about/dry-july-foundation

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Telephone consults:  (Practice Policy)

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Some of our GPs are no longer doing telephone consults, please check with reception staff when booking. Tele consults at our practice are only available if the patient has been seen by a GP in our practice in the last 6 months -otherwise a face to face will be required.

For longer telephone consults MYMEDICARE forms must be filled in for billings purposes.

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MASKS

Please wear a mask if you have any respiratory symptoms. 

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COVID NEWS:

DO NOT ATTEND HERE IF YOU HAVE TESTED POSITIVE FOR COVID IN THE LAST 7 DAYS! Call reception staff to book in a tele consult if you have concerns for your health at this time, you may be eligible for antiviral medication to help with your covid symptoms.

 

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Please note cancellation fee:

If you are not able to attend your appointment, we require at least 2 hours notice to cancel so we can then offer the appointment to others. 

As of May 2021 Trinity Medical Centre reserves the right to charge a cancellation fee/non-attendance fee of $50 if you do not call us 2 hours prior to the appointment time.

This fee will apply to all patients 18 years and over. If your appointment is with our nurse we require 24 hours notice for cancellation as these appointments are longer and more difficult to fill. 

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DR FARZANS PATIENTS:

Please wear a mask.​

Please be aware, if you make an appointment with Dr. Farzan, waiting times can be longer.

Reception staff may ask you the intention of your appointment on behalf of Dr Farzan, upon her request, especially for patients who are not her regular patients. This is optional, however ,Dr Farzan reserves the right to cancel appointments due to running behind if she is unaware of the intention of the appointment.

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Patient Feedback:

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We are currently seeking patient feedback, We are constantly looking for constructive feedback and ways to improve our service.

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RESPONSE TO RECENT FEEDBACK:

We have noticed from feedback that patients are finding it harder to get same day appointments with a GP when needed. We have worked hard to get 2 new doctors working in our clinic, Dr Niran Nitchingham and Dr Anjani Prasad, this will hopefully mean making appointments should get easier with more GPs available to service our patients.

Thank you for your patience with this, this has been a long process and we are excited to be able to offer our patients on the day or next day appointments with some of the GPs that use our rooms on most occasions.

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Communications and Appointments:

There are 3 ways to make an appointment at our surgery

1. Call the surgery on 82581677.

2. Book online through our website or through HotDoc.

3. Attend in person to make an appointment.

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Extra support for Making an appointment - 

Patients with hearing impairment - a free AUSLAN service for patients who are deaf is available at www.nabs.org.au

Information about communicating with a person with impaired communication is available at www.betterhealth.vic.gov.au

Information about communicating with a person with an intellectual disability is available at

www.cddh.monash.org/assets/docuemnts/working-with-people-with intellectual-disabilities-in-health-care.pdf

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