About our team
Here at Trinity Medical Centre we pride ourselves on our ability to work as a team with patients health as our priority.
We have a friendly team of reception staff, doctors, nurses and a practice manager who work professionally and efficiently to provide a high level of health care to the local community.
Reception staff: Carol, Fiona, Terri, Kara, Grace, Angela and Brooke
Practice Manager: Helen.
Doctors: See Our GPs.
Nurses: Rosealan (RN), Suzanne (RN) Maria (EN) and Amita (RN)
Medicare and Veterans Affairs:
Trinity Medical Centre is a bulk billing practice for all patients with a current medicare card or veterans affairs card.
Work Cover and Motor Vehicle Accident Claims:
For all work cover or insurance claims we must be notified within 3 months of a claim number from the relevant payer or patients will need to provide payment for services on the day.
Overseas patients will need to pay a cash fee on the day of consultation, which can vary from doctor to doctor depending on services provided. Patients may be able to claim this back later from their travel insurance company.
New Born Patients:
All new born patients who do not have a current medicare card will be charged the regular medicare fee and will need to seek reimbursement from medicare for any consults prior to the child getting a medicare card.
Allied Health appointments:
Ask our friendly reception staff for details regarding fees for appointments made with allied health professionals consulting at our surgery, these fees vary.
We are an appointments based medical centre. Please call us on 8258 1677 or come in a speak to one of our friendly staff to make an appointment at 31 Bagster Road, Salisbury North.
Appointment durations: The majority of our GP appointments are 10 minutes in duration, unless otherwise specified by the doctor.
Reasons for appointments: Patients must make appointments to get results, prescriptions, medical certificates, to obtain any information from the doctor, to get referrals to specialists or allied health professionals and for any following up from previous appointments.
Walk ins: Walk ins are welcome. Patients attending without an appointment will be seen by the next available doctor, however appointments will have priority. If walk ins cannot be fitted in patients will be advised and directed appropriately by trained reception staff or doctors.
Emergencies: Bear in mind we are not an emergency service, in an emergency call 000.
After closing hours: If you are calling for a Doctor between 8pm -11pm Mon- Fri
please ring 0432 226 952 and you will be connected to the Principal Doctor of TMC.
After 11pm during weekdays and after hours on weekends, please call the National Home Doctor Service on 13 74 25 or Family Home Doctor on 1300 695 628.
Please note: If you are not able to attend your appointment, we require at least 2 hours notice to cancel so we are can then offer the appointment to others.
As of May 2021 Trinity Medical Centre reserves the right to charge a cancellation fee/non-attendance fee of $30 if you do not call us 2 hours prior to the appointment time.
This fee will apply to all patients 18 years and over.
Note: If you call our surgery phone numbers after hours you will be directed to a home doctors service.
This surgery encourages its patients to have regular health checks. To assist some patients, paricularly those at risk, we run a reminder system for preventative health issues such as pap smears, immunisation, cholesterol, blood pressure, annual health examinations and all other regular tests. If you do not wish to be included on our remider schedule please inform our receptionists on your next visit. Patients are reminded that in most cases they will be asked to make an appointment for their results and it is essential for them to do so.
The doctors at this surgery are available to do home visits when available, and nursing home visits where medically appropriate. If you require this service please contact the surgery, if possible on the morning, and our receptionists will discuss with our doctors to arrange appropriate action.
If you have any suggestions and concerns we would like to hear them. Please feel free to talk to our practice manager, your doctor or you may like to use our suggestion box located at reception.
Telephone calls - not related to appointments
If you need to speak to a doctor in regards to something that is not related to making an appointment, receptionists will check if the doctor is available. If the doctor is busy receptionists will take a message and the doctor will call you back when they are available. Please take into consideration the doctor may be busy and may take time to return your call. If the doctor is available at the time of your call, receptionists will put the call through the doctor. (For confidentiality reasons our GPs will not communicate with patients clinically via email) Email may be used if an agreement is made between doctors and patients but for select document transfer only. Email is not a secure form of communication and therefore will not be offered as a means of transferring confidential information.
Your personal health information will only be accessed by authorised persons for the management of your care and will not be used or released without your consent. Unidentifiable information may be used for research purposes. For further information regarding our privacy policies please ask our receptionists or speak to our Practice Manager.
Local State and Territory complaints body:
HCSCC - 1800 232 007
Nurses Board phone number - 8223 9777
Our practice manager and Principal partner receive all feedback and complaints regarding the surgery. As a team we aim to improve our service in response to feedback and our principal partner and practice manager will respond to all complaints personally and efficiently where possible.